Our return policy is effective for 14 days since receiving your product. For exchanges in the USA, we will create and pay for the return label and shipping of your product and send you out a replacement item, however for returns or exchanges outside of the USA, the customer will be responsible for the cost of shipping. We can create a return label for the customer if they wish and then deduct the shipping amount from the refund. Alternatively, they can organize their own shipping and we will then refund the full amount of the order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 14 days will be politely declined. We hope you understand. If 15 days have gone by since your order has been delivered, unfortunately we cannot offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may be slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to email@example.com.
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Returns and refunds will now be granted for any items if sizing is incorrect/does not fit, as well as any other issues you may have as long as the item has not been worn. Please feel free to purchase 2 sizes of the same item to ensure that the item you received fits you correctly and that you are 100% satisfied.
If you have any issues with anything, please email us ASAP and we will try our best to accommodate your request in a timely manner.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at our support email (firstname.lastname@example.org) and we will be sure to do everything we can on our part for you to receive it.